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Privacy Policy for Teektak Hire Limited

Effective Date: 31/12/2024

Teektak Hire Limited ("we," "our," "us") is committed to protecting the privacy and confidentiality of our customers. This Privacy Policy outlines the types of personal data we collect, how we use and store that data, and under what circumstances it may be shared, including with our partners or law enforcement, in compliance with applicable laws.

1. Information We Collect

To ensure that you can use our car rental services, we collect and store the following personal information:

  • Full Name

  • Address

  • Phone Number

  • Email Address

  • Driver's License Number

  • Private Hire Drivers License Number

  • Pictures/Scans of your licenses (including but not limited to driver’s license, private hire license)

Additionally, we may collect any other personal information relevant to the services we provide, or as required by law or regulatory authorities.


2. How We Use Your Information

At Teektak Hire Limited, we value your privacy and are committed to using your personal data responsibly. We collect and use your personal information for the following purposes:

  • Verification of Identity and Licensing Requirements:
    We use your personal data to confirm that you meet the legal and regulatory requirements to rent a vehicle, particularly for private hire. This includes verifying that you hold a valid driver’s license, a Private Hire Driver’s License (where applicable), and other necessary qualifications. We may also use your data to ensure that you are legally permitted to operate the type of vehicle you are renting.

  • Compliance with Legal Obligations and Regulatory Requirements:
    We collect and process your personal information to ensure compliance with all relevant laws and regulations. For example, we may need to verify that your licenses are valid and in good standing, or that you meet other conditions required for operating private hire vehicles. This also includes complying with safety, insurance, and anti-fraud laws.

  • Operational Purposes and Service Delivery:
    Your personal information is logged into our system for the purpose of processing your rental, managing your booking, facilitating any related services (such as customer support or billing), and ensuring smooth operation of our services. This allows us to deliver the rental services, keep accurate records, and resolve any issues that may arise during the rental process.

  • Communication and Updates:
    We use your contact details (email address, phone number) to communicate with you regarding your rental. This includes sending booking confirmations, reminders, updates on the status of your rental, invoices, and any necessary alerts (e.g., vehicle availability, changes in regulations, or safety notices). Additionally, we may contact you for customer feedback or to improve our services.

  • Fraud Prevention and Security:
    We use your data to detect and prevent fraudulent activities, identity theft, or any other illegal activities related to vehicle rentals. By confirming your identity and verifying your documentation, we can help ensure that our services are not misused and that all legal requirements are met.

  • Data Sharing with Law Enforcement or Regulatory Authorities:
    In accordance with applicable laws, we may be required to share your personal information with law enforcement agencies, regulatory bodies, or other governmental authorities if necessary to comply with legal obligations, assist with investigations, or protect public safety. This may include providing data related to vehicle rentals, your licensing status, or any incidents that may require official attention.

  • Insurance Purposes:
    Your personal information is required for insurance purposes in relation to the vehicles you rent from us. We may share your personal data, including but not limited to your name, contact details, driver’s license information, and rental details, with our insurance provider. This is necessary to ensure that the appropriate coverage is in place for the rental and to process any claims or incidents that may arise during the rental period. Our insurance provider will handle your personal data in accordance with their own privacy policy and legal obligations.

3. GDPR Compliance and Your Rights

Teektak Hire Limited is committed to complying with the General Data Protection Regulation (GDPR), which governs how we collect, use, and store your personal data. As part of this commitment, we ensure that your personal information is handled with care and transparency, and that you retain full control over your data.

Under GDPR, you have the following rights regarding your personal information:

  • Right to Access:
    You have the right to request a copy of the personal data we hold about you. If you would like to obtain a copy, please contact us using the details provided below. We will provide this information free of charge, within one month of your request, unless the request is excessive or unfounded.

  • Right to Rectification:
    If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update the information.

  • Right to Erasure ("Right to be Forgotten"):
    You have the right to request that we delete your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where applicable). However, please note that we may be required to retain certain information to comply with legal or regulatory obligations.

  • Right to Restriction of Processing:
    You have the right to request that we restrict the processing of your personal data in certain circumstances. For example, if you contest the accuracy of your data, we will limit its processing until the accuracy is verified.

  • Right to Data Portability:
    You have the right to request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format, where technically feasible.

  • Right to Object:
    You have the right to object to the processing of your personal data, including for direct marketing purposes or processing based on our legitimate interests. If you object, we will cease processing your data unless we can demonstrate compelling legitimate grounds for its use.

  • Right to Withdraw Consent:
    Where you have given us consent to process your personal data, you can withdraw that consent at any time. This will not affect the legality of any processing carried out before you withdrew consent.

If you wish to exercise any of these rights, or if you have any questions about how we handle your personal information, please contact us using the details below.

4. Data Retention

We will retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, regulatory, and business purposes. Once your data is no longer required, we will securely delete or anonymize it in accordance with GDPR retention policies.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission method over the internet or electronic storage is entirely secure, and while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be communicated to you by updating the "Effective Date" at the top of this page.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, or if you wish to exercise any of your GDPR rights, please contact us at:

Teektak Hire Limited
Phone: 07565144445
Email: info@teektakhire.co.uk

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